Yes! Easily track your order right on our website. Click Here to Track Your Order.

Absolutely! We use trusted carriers like USPS, FedEx, and DHL to ensure secure and timely deliveries within the U.S. and internationally. Your package will go through customs clearance upon arrival in your country, which may take 1-3 days depending on regulations.

Note: Customs/import duties are determined by your country and must be paid by the recipient.

Yes! We offer worldwide shipping so you can enjoy our products no matter where you are. International shipping times may vary by country.

• U.S. Orders: 4-7 business days
• International Orders: 1-2 weeks (shipping times may vary due to customs and order volume)

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

If you ordered multiple items, they may arrive separately due to different fulfillment centers. Rest assured, your full order is on its way! Contact us for updates.

Each product is made from premium, safe, and high-quality materials. You can find detailed material descriptions on each product page.

Yes! All Shorper products include a 30-day warranty, ensuring your purchase is protected.

Yes! Some of our products come with gift-ready packaging. If available, you’ll see the option at checkout.

Maintenance instructions vary by product. Please check the product page or packaging for detailed care instructions to keep your item in top condition.

We stand by the quality of our products. If you receive adefective item, let us know within3 business days, and we’ll make it right. Otherwise, we do not accept returns or exchanges.

Need to make a change? Email us immediately! If your order hasn’t shipped yet, we’ll do our best to assist. However, once it’s marked as shipped, we can’t modify or cancel it.

We only offer exchanges if there is a defect or damage to the product upon arrival. If your product is defective, please contact us within 3 business days of receiving it for a resolution.

If your item is defective or damaged, please reach out to our customer support team at shop@shorper.com with your order number, a description of the issue, and photos if possible. We will guide you through the exchange process.

Exchanges can only be made for the same product or a similar one, depending on availability. If you wish to switch for a different product, please return your current item and place a new order.

We accept:

• Credit/Debit Cards (VISA, MasterCard, AMEX, etc.)
• PayPal
• Apple Pay
• Shop Pay

Yes, absolutely! We use secure encryption and trusted payment processors to ensure your transactions are safe and private. Your payment details are never stored on our servers.

Currently, we can only accept one payment method per order. If you need to split payment for any reason, please contact our support team for assistance.

At this time, we do not offer financing or installment plans. We accept all major credit and debit cards, which can be used to make full payments upfront.

Once your order is processed, the payment method cannot be changed. Please review your payment details carefully before submitting your order.

If your payment was declined, check with your bank or card provider to ensure there are no issues with your card. You can also try using a different payment method or contact our support team for assistance.

Sales tax is automatically calculated at checkout based on your shipping address and the relevant tax laws in your region.