F.A.Q
Frequently Asked Questions (FAQ)
At Shorper, we prioritize your satisfaction and a seamless shopping experience. Here are answers to common questions to help you shop with confidence.
Shipping
Can I Track My Order?
Yes! Easily track your order right on our website.
Click Here to Track Your Order.
Will My Order Arrive Safely?
Absolutely! We use trusted carriers like USPS, FedEx, and DHL to ensure secure and timely deliveries within the U.S. and internationally. Your package will go through customs clearance upon arrival in your country, which may take 1-3 days depending on regulations.
Note: Customs/import duties are determined by your country and must be paid by the recipient.
Do You Ship Internationally?
Yes! We offer worldwide shipping so you can enjoy our products no matter where you are. International shipping times may vary by country.
How Long Does Shipping Take?
U.S. Orders: 4-7 business days
International Orders: 1-2 weeks (shipping times may vary due to customs and order volume)
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What If I Didn’t Receive All My Items?
If you ordered multiple items, they may arrive separately due to different fulfillment centers. Rest assured, your full order is on its way! Contact us for updates.
Products
What Materials Are Used in Your Products?
Each product is made from premium, safe, and high-quality materials. You can find detailed material descriptions on each product page.
Do Your Products Come with a Warranty?
Yes! All Shorper products include a 30-day warranty, ensuring your purchase is protected.
Do You Offer Gift Packaging?
Yes! Some of our products come with gift-ready packaging. If available, you’ll see the option at checkout.
How Do I Clean & Maintain My Product?
Maintenance instructions vary by product. Please check the product page or packaging for detailed care instructions to keep your item in top condition.
Returns
What Is Your Return & Exchange Policy?
We stand by the quality of our products. If you receive adefective item, let us know within3 business days, and we’ll make it right. Otherwise, we do not accept returns or exchanges.
Can I Cancel or Modify My Order?
Need to make a change? Email us immediately! If your order hasn’t shipped yet, we’ll do our best to assist. However, once it’s marked as shipped, we can’t modify or cancel it.
Do You Offer Exchanges?
We only offer exchanges if there is a defect or damage to the product upon arrival. If your product is defective, please contact us within 3 business days of receiving it for a resolution.
How Do I Request an Exchange?
If your item is defective or damaged, please reach out to our customer support team at shop@shorper.com with your order number, a description of the issue, and photos if possible. We will guide you through the exchange process.
Can I Exchange My Product for Something Else?
Exchanges can only be made for the same product or a similar one, depending on availability. If you wish to switch for a different product, please return your current item and place a new order.
Payments
What Payment Methods Do You Accept?
We accept:
- Credit/Debit Cards (VISA, MasterCard, AMEX, etc.)
- PayPal
- Apple Pay
- Shop Pay
Is It Safe to Use My Credit Card on Your Website?
Yes, absolutely! We use secure encryption and trusted payment processors to ensure your transactions are safe and private. Your payment details are never stored on our servers.
Can I Use Multiple Payment Methods?
Currently, we can only accept one payment method per order. If you need to split payment for any reason, please contact our support team for assistance.
Do You Offer Financing or Payment Plans?
At this time, we do not offer financing or installment plans. We accept all major credit and debit cards, which can be used to make full payments upfront.
Can I Change My Payment Method After Placing an Order?
Once your order is processed, the payment method cannot be changed. Please review your payment details carefully before submitting your order.
My Payment Was Declined. What Should I Do?
If your payment was declined, check with your bank or card provider to ensure there are no issues with your card. You can also try using a different payment method or contact our support team for assistance.
Do You Charge Sales Tax?
Sales tax is automatically calculated at checkout based on your shipping address and the relevant tax laws in your region.
Still have questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
Customer support
+1 (613) 416-5773